30-Day Money-Back Guarantee & Refund Policy

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Our 30-Day Money-Back Guarantee

We're confident in the quality of Vitalora Focus Blend. If you're not completely satisfied with your purchase for any reason, you can return it within 30 days for a full refund. No questions asked.

How to Request a Refund

1. Contact us within 30 days of purchase with your order details
2. Return the product in its original, unopened packaging
3. Include proof of purchase (receipt or order confirmation email)
4. Send your return to our return address (you cover return shipping costs)
5. We'll process your refund within 14 days of receiving and inspecting your return

Refund Return Address

Dynfiltering Returns
45 Belgrave Square
London, SW1X 8QS
United Kingdom

Eligibility Criteria

To qualify for our money-back guarantee, your product must:

• Be returned within 30 calendar days of purchase
• Remain unopened and sealed in its original packaging
• Include original receipt or order confirmation
• Be requested through our official contact channels

What Happens After You Return

Once we receive your return:

1. We'll inspect the product to confirm it meets our refund criteria
2. We'll verify your purchase and return date
3. We'll process your full refund to your original payment method
4. You'll receive an email confirming your refund has been processed
5. Your refund will appear in your account within 5-7 working days

Consumer Rights (14-Day Right of Withdrawal)

Under UK and EU consumer law (Directive 2011/83/EU), you have the right to cancel your order within 14 days of purchase without giving a reason. This is separate from our 30-day money-back guarantee.

To exercise this right: Contact us within 14 days stating you wish to cancel. Return the product in its original condition.

Damaged or Defective Products

If your Vitalora arrives damaged or defective, we'll replace it or refund you immediately. Please contact us with photos of the damaged packaging within 7 days of delivery.

Cancelling Your Order

If you want to cancel before your order ships (within 1-2 business days), contact us immediately and we'll cancel free of charge with no refund necessary since we haven't incurred delivery costs.

Unopened vs. Opened Products

Unopened products: Eligible for full refund within 30 days under our money-back guarantee.

Opened products: Cannot be returned due to food supplement safety and hygiene regulations. We recommend trying Vitalora for at least 2-3 weeks before deciding to return it.

Refund Method

Refunds are processed to your original payment method:

• If you paid by card on delivery, the refund goes back to your card
• If you paid by cash on delivery, refunds are processed by bank transfer to an account of your choosing

Shipping Costs

We provide free delivery on all orders. If you return a product:

• We cover the cost of receiving your return
• You cover the cost of sending the return to us
• Your refund covers the full product price and original delivery cost

Abuse Prevention

Our refund policy is designed to support genuine customers. We reserve the right to refuse refunds that show signs of abuse, such as:

• Multiple refund requests from the same customer
• Products that have been opened and used
• Claims made beyond 30 days of purchase
• Products returned in non-original packaging

Contact for Refund Requests

Email: info@dynfiltering.shop
Phone: +44 20 7946 0958
Hours: Monday-Friday, 09:00-17:00 GMT

Policy Changes

We reserve the right to modify this refund policy. Changes will be posted here with an updated date. Your continued purchase constitutes acceptance of the current policy.